Quick summary

• 100% prepayment

• No returns or exchanges due to perishable and made-to-order products

• Royal Mail shipping within the UK

• Delivery cost from £6.50 depending on parcel size and weight

• Christmas orders accepted until 01.11.2025

1. Payment

1.1 Prepayment

All orders require 100% prepayment. We begin production and packing only after the payment is received.

1.2 Payment methods

Available payment methods are shown at checkout. You will receive a confirmation email once the payment is completed.

1.3 Payment security

Payments are processed via trusted providers. We do not store full card details on our servers.

2. Order processing

2.1 Lead times

• Ready to ship items - dispatch after payment confirmation

• Custom designs and large batches - timing confirmed individually by email
  We will email you an estimated dispatch window when we confirm your order.

2.2 Holiday peak

For Christmas products the order deadline is 01.11.2025. Orders placed after this date may not arrive before Christmas.

3. Delivery

3.1 Carrier and geography

We ship with Royal Mail across the United Kingdom.

3.2 Cost

Delivery cost starts from £6.50 and depends on the total weight and size of your parcel. The exact rate is calculated at checkout.

3.3 Tracking and packaging

• Tracking number is provided when available for the selected service

• Goods are packed in protective packaging suitable for fragile confectionery

3.4 Timeframes

Estimated delivery times depend on the Royal Mail service selected at checkout. Delays caused by the carrier or peak seasons are possible.

3.5 Failed delivery and address issues

If a parcel is returned due to an incorrect address or failure to collect, reshipping can be arranged. Additional shipping fees will apply.

4. Returns, exchanges and damages

4.1 Returns and exchanges

Products are perishable and made to order, so they are non returnable and non exchangeable.

4.2 Damaged parcel

If your parcel arrives damaged, please notify us within 24 hours of delivery and attach clear photos of the parcel and the items. We will assist with a carrier claim and offer a suitable solution subject to availability.

5. Allergens and storage

Our gingerbread and sweets may contain or come into contact with common allergens such as gluten, eggs, dairy and nuts. Storage instructions are provided on the label. Please follow them to maintain product quality.

6. Contact

Questions about payment or delivery
Email: info@sweetsbyzoiakulesh.com
Manchester, United Kingdom